How to get help with Kybera

Contact

Email info@wyplabs.com.au. The same address takes questions about Kybera, privacy and deletion requests, and security reports.

If you cannot get into a brand, ask its owner first. Accounts are created by a brand's owner, and owners and admins add and remove people.

What to include

• The brand you work on, and the email address on your account.
• What you were trying to do, and what happened instead.
• The ad, campaign or landing page involved, if there is one.
• A screenshot, if it shows the problem.

Never send a password.

Privacy and deletion requests

To see, correct or delete your personal information, email info@wyplabs.com.au from the address on your account. Deleting your data sets out every way to remove data, including for people who connected Kybera with Facebook Login, and the privacy policy sets out what we hold and why.

Report a security issue

Email info@wyplabs.com.au with what you found and the steps to see it again. Do not try to reach another brand's data to show it: the terms of service do not allow it. Security describes how brands are kept apart.

Response times

We aim to reply to every message within [response time]. Account and brand deletions are completed within 30 days, and we email you when it is done.